TERMS AND CONDITIONS
Last updated: August 25, 2025
AGREEMENT TO OUR LEGAL TERMS
We are Studio 073X e.K., doing business as AetopOne ("Company," "we," "us," "our"), a company registered in Germany at Rienzistr. 12, Stuttgart 70597. Our VAT number is DE327206125.
We operate the website https://www.aetopone.com (the "Site"), the mobile application AetopOne (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
AetopOne - Globally Connected. Selling eSIMs globally through our Mobile App and Webpage.
You can contact us by email at legal@aetopone.com or by mail to Rienzistr. 12, Stuttgart 70597, Germany.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Studio 073X e.K., concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.
IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Notification Methods:
- App Notification
The Services are intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.
We recommend that you print a copy of these Legal Terms for your records.
TABLE OF CONTENTS
- OUR SERVICES
- INTELLECTUAL PROPERTY RIGHTS
- USER REPRESENTATIONS
- USER REGISTRATION
- PRODUCTS
- PURCHASES AND PAYMENT
- SUBSCRIPTIONS
- REFUNDS POLICY
- PROHIBITED ACTIVITIES
- USER GENERATED CONTRIBUTIONS
- CONTRIBUTION LICENSE
- GUIDELINES FOR REVIEWS
- ARTICLES AND CONTENT FEATURES
- MOBILE APPLICATION LICENSE
- THIRD-PARTY WEBSITES AND CONTENT
- SERVICES MANAGEMENT
- PRIVACY POLICY
- TERM AND TERMINATION
- MODIFICATIONS AND INTERRUPTIONS
- GOVERNING LAW
- DISPUTE RESOLUTION
- CORRECTIONS
- DISCLAIMER
- LIMITATIONS OF LIABILITY
- INDEMNIFICATION
- USER DATA
- ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
- CALIFORNIA USERS AND RESIDENTS
- MISCELLANEOUS
- ARTICLES AND CONTENT FEATURES
- CONTACT US
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
2. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
- access the Services; and
- download or print a copy of any portion of the Content to which you have properly gained access,
solely for your personal, non-commercial use or internal business purpose.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: legal@aetopone.com.
If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions
Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
- confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
- to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
- warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
- warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party's intellectual property rights, or (c) applicable law.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that:
- all registration information you submit will be true, accurate, current, and complete;
- you will maintain the accuracy of such information and promptly update such registration information as necessary;
- you have the legal capacity and you agree to comply with these Legal Terms;
- you are not under the age of 13;
- you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services;
- you will not access the Services through automated or non-human means, whether through a bot, script or otherwise;
- you will not use the Services for any illegal or unauthorized purpose; and
- your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
4. USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
5. eSIM PRODUCTS AND SERVICES
Service Description
AetopOne provides eSIM (embedded SIM) data packages that allow users to access mobile data networks in various countries and regions worldwide. Our services include:
- Data-only eSIM packages for internet connectivity
- Voice and SMS packages (where available)
- Regional and global data plans
- Top-up services for existing eSIM packages
Device Compatibility
Your device must support eSIM technology. Not all devices are eSIM compatible. You are responsible for:
- Verifying your device supports eSIM before purchase
- Ensuring your device is unlocked (not carrier-locked)
- Confirming your device is compatible with the specific network frequencies in your destination
- Having an active internet connection to download the eSIM profile
Compatible devices include: Recent iPhone models (iPhone XS and newer), Google Pixel devices, Samsung Galaxy models, and many other modern smartphones and tablets. For a complete compatibility list, visit our website.
Network Coverage and Limitations
- Coverage varies by location and depends on our network partners in each region
- We do not guarantee continuous coverage in all areas within a country/region
- Network speeds may vary based on location, network congestion, and local infrastructure
- We are not responsible for network outages, maintenance, or coverage gaps by our partner networks
Data Usage Terms
- Data packages have specific validity periods (e.g., 7 days, 30 days) from activation
- Unused data expires at the end of the validity period and cannot be refunded
- Fair usage policies may apply to unlimited packages, potentially resulting in speed restrictions
- Data usage is calculated by our network partners and may differ from your device's calculation
- No rollover of unused data between packages or billing periods
Service Availability
All eSIM products are subject to availability. We reserve the right to:
- Discontinue any products at any time for any reason
- Modify coverage areas based on network partner agreements
- Adjust prices with reasonable notice
- Suspend services in certain regions due to regulatory or technical issues
6. PURCHASES AND PAYMENT
We accept the following forms of payment:
- Visa
- Mastercard
- PayPal
- Alipay
- Klarna
- Stripe
- Apple Pay
- Google Pay
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Euros.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
7. SUBSCRIPTIONS
Billing and Renewal
Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle is monthly.
Cancellation
How to cancel:
- Contacting Customer Service
- Logging in to their account
Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at legal@aetopone.com.
Right of Withdrawal (EU/EEA Consumers)
If you are a consumer residing in the EU/EEA, you generally have a 14-day right of withdrawal for distance contracts. However, for digital content/services that are delivered immediately (such as eSIM profiles), the right of withdrawal may be lost once delivery has begun with your prior express consent and acknowledgment of loss of withdrawal right. By purchasing an eSIM for immediate activation, you acknowledge that delivery may begin immediately and that your right of withdrawal can be lost once activation starts.
Fee Changes
We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.
8. eSIM ACTIVATION AND TECHNICAL SUPPORT
eSIM Profile Installation
- QR Code/LPA provided after successful payment for digital activation
- You are responsible for scanning the QR code or manually entering the LPA (Local Profile Assistant) details
- Installation must be completed within the validity period specified for each package
- One-time use only - each eSIM profile can typically only be installed on one device
- We cannot regenerate QR codes or LPA details once used, except in specific technical failure cases
Customer Responsibilities
You are responsible for:
- Proper device configuration and eSIM installation
- Understanding your device's eSIM capabilities and limitations
- Contacting your device manufacturer for device-specific technical issues
- Ensuring sufficient device storage for eSIM profile installation
- Keeping your device software updated for optimal eSIM functionality
Technical Support Scope
Our technical support includes:
- Guidance on eSIM installation and activation process
- Troubleshooting connectivity issues related to our network partners
- Account and billing support
- Package information and coverage details
Our technical support does NOT include:
- Device-specific technical issues (contact your device manufacturer)
- Local network problems beyond our control
- Device configuration unrelated to our eSIM service
- Third-party app or software support
Service Interruptions
- Planned maintenance will be communicated in advance when possible
- Emergency maintenance may occur without prior notice
- No service credits for interruptions lasting less than 24 consecutive hours
- Force majeure events (natural disasters, government actions, etc.) may affect service availability
9. REGULATORY COMPLIANCE AND LIMITATIONS
Telecommunications Regulations
- Local laws apply in each country where you use our eSIM services
- You are responsible for complying with local telecommunications regulations
- Some countries may restrict or prohibit the use of eSIM services
- Import/export regulations may apply to telecommunications services
Emergency Services Limitations
IMPORTANT: eSIM data-only packages typically do NOT support emergency calling services (such as 911, 112, etc.).
- Emergency calls may not work with data-only eSIM packages
- Voice packages may support emergency calling, but availability varies by location and network partner
- We strongly recommend maintaining access to alternative means of emergency communication
- Always verify emergency calling capabilities in your destination before travel
Legal Compliance
You agree to:
- Use our services legally in accordance with local laws and regulations
- Not use our services for illegal activities, including but not limited to fraud, terrorism, or circumventing government restrictions
- Respect intellectual property rights when using our services
- Comply with data protection laws in your jurisdiction
Government Restrictions
- Service may be suspended in regions where government restrictions apply
- We may be required to provide user information to authorities in compliance with local laws
- Certain features may be disabled in specific countries due to regulatory requirements
10. REFUNDS POLICY
24-Hour Refund Policy: Refunds are available within 24 hours of purchase if the eSIM hasn't been activated.
Refunds will NOT be provided for:
- Device compatibility issues
- User error in eSIM installation
- Network coverage limitations in specific areas
- Unused data at package expiration
- Changes in travel plans
- eSIMs that have been activated or used
Refund Process:
- All refund requests must be submitted within 24 hours of purchase
- Refunds are subject to our investigation and approval
- Contact our support team at support@aetopone.com for refund requests
- Refunds will be processed to the original payment method within 5-10 business days
Refunds are not intended to limit your statutory rights under applicable consumer law.
11. DATA ROAMING AND INTERNATIONAL USAGE
International Data Roaming
- Roaming charges do not apply to our eSIM packages as you connect directly to local networks
- Data usage is tracked by our network partners in each country/region
- Local network policies may apply including speed limitations and fair usage restrictions
- Some destinations may have additional terms or restrictions imposed by local network operators
Cross-Border Usage
- Regional packages may work across multiple countries within the specified region
- Global packages provide coverage in listed countries only - check coverage list before travel
- Border areas may experience connectivity to networks in neighboring countries
- Data usage in unlisted countries is not supported and may result in no connectivity
Network Priority
- Visitor/roaming priority may apply, potentially resulting in slower speeds during network congestion
- Local subscribers of network partners may receive priority over our eSIM users
- Network optimization by local operators may affect performance during peak hours
12. eSIM PROFILE MANAGEMENT
Profile Installation and Removal
- Each eSIM profile is unique and tied to your specific order
- Profile deletion from your device does not extend validity period or provide refunds
- Re-installation of deleted profiles may not be possible - contact support immediately if needed
- Multiple eSIM support depends on your device capabilities (some devices support multiple eSIM profiles)
Profile Sharing and Transfer
- eSIM profiles are non-transferable and cannot be shared between devices
- Account sharing is prohibited - each user must have their own account
- Resale of eSIM profiles is strictly forbidden and may result in service termination
- Corporate/bulk accounts are available through separate business terms
Data Monitoring and Alerts
- Real-time usage tracking may not be available in all destinations
- Usage notifications are provided as a courtesy and may be delayed
- You are responsible for monitoring your own data usage to avoid overages
- Automatic top-ups are not enabled by default and must be explicitly requested
13. AGE RESTRICTIONS AND CONSENT
Minimum Age Requirements
- Users must be at least 18 years old to create an account and purchase services
- Users between 13-17 may use services only with explicit parental consent and supervision
- Users under 13 are not permitted to use our services under any circumstances
- Age verification may be required for account creation and purchases
Parental Consent
For users under 18:
- Parent or legal guardian must create the account and make all purchases
- Adult supervision required for service usage and device configuration
- Parents are fully responsible for all charges and usage by minors
- Monitoring of usage is the responsibility of the parent/guardian
Educational Use
- School or educational institution purchases require institutional approval
- Student accounts must be supervised by authorized educational personnel
- Bulk educational licenses are available through separate commercial terms
14. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
- Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
- Use any information obtained from the Services in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Services in a manner inconsistent with any applicable laws or regulations.
- Engage in unauthorized framing of or linking to the Services.
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
- Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
- Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
- Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
- Use a buying agent or purchasing agent to make purchases on the Services.
- Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
- Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
- Use the Services to advertise or offer to sell goods and services.
- Sell or otherwise transfer your profile.
- Share eSIM QR codes or activation details with unauthorized third parties.
- Attempt to clone or duplicate eSIM profiles for use on multiple devices.
- Use eSIM services for illegal telecommunications activities including but not limited to SIM swapping fraud.
- Resell or redistribute eSIM packages or data allowances to third parties.
- Use automated systems to purchase multiple eSIM packages for commercial resale.
- Bypass or circumvent geographic restrictions or network limitations.
- Use eSIM services in countries where such services are prohibited by local law.
15. FORCE MAJEURE
We shall not be liable for any failure or delay in performance under these Terms which is due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters (earthquakes, floods, hurricanes, etc.)
- Government actions (new regulations, sanctions, network shutdowns)
- Network partner outages or service interruptions beyond our control
- Cybersecurity incidents affecting our network partners or infrastructure
- International conflicts or political instability affecting telecommunications
- Pandemic or health emergencies affecting network operations
- Technical failures of submarine cables, satellites, or core internet infrastructure
During force majeure events, we will make reasonable efforts to restore service but cannot guarantee service availability or provide compensation for service interruptions.
16. PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: https://www.aetopone.com/en/legal/data-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
Please be advised the Services are hosted in Germany. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Germany, then through your continued use of the Services, you are transferring your data to Germany, and you expressly consent to have your data transferred to and processed in Germany.
Further, we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children's Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Services as quickly as is reasonably practical.
17. ARTICLES AND CONTENT FEATURES
Articles and Resources
Our Services include articles, blog posts, and educational content related to travel technology, eSIM services, and industry insights. This content is provided for informational purposes only and should not be considered as professional advice.
AI-Generated Content and Social Media Automation
In Short: We use artificial intelligence to generate and automatically post social media content across various platforms, including X.com (formerly Twitter), to provide relevant travel and eSIM industry information to our community.
Critical Privacy Note: Our AI systems are completely isolated from user data. AI-generated content is created using only publicly available industry information and trends. No user personal information, behavior data, or account details are ever processed, analyzed, or used by our AI systems.
AI-Generated Social Media Content
We utilize artificial intelligence technologies to create and curate social media content, including:
- Automated Post Generation: AI-powered content creation for social media platforms
- Scheduled Posting: Automated posting schedules based on optimal engagement times
- Content Curation: AI-assisted selection and adaptation of industry-relevant information
- Multi-Platform Distribution: Automated content distribution across social media channels
Important: AI-generated content is created using only publicly available industry information and trends. We do not share, process, or analyze any user personal information with AI systems.
AI Systems Have NO Access To:
- User account information or login credentials
- Personal data, names, emails, or contact information
- User behavior patterns or usage history
- Payment information or billing details
- Location data or device information
- Any data that could identify individual users
Content Attribution and Disclosure
AI-Generated Content Disclosure:
- All AI-generated content is clearly marked or disclosed where technically possible
- Content may include AI-generated text, images, or multimedia elements
- We maintain editorial oversight and human review of all AI-generated content
- Users are informed when interacting with AI-generated content
Content Sources and Accuracy:
- AI-generated content is based on publicly available, verified industry information
- We strive for accuracy but cannot guarantee the completeness or timeliness of AI-generated content
- Users should verify important information from official sources
- AI-generated content is not considered professional advice or official company statements
- No user data is used for content generation or personalization
Automated Social Media Posting
Posting Automation:
- We use automated systems to schedule and publish social media content
- Posting schedules are determined by AI analysis of publicly available industry engagement patterns
- Content may be automatically adapted for different social media platforms
- Automated systems include content moderation and filtering capabilities
- All automation is based on industry data, not user behavior or personal information
Platform Compliance:
- All automated posting complies with platform-specific terms of service
- We respect rate limits and posting guidelines for each social media platform
- Automated content follows platform community guidelines and policies
- Users can opt-out of automated content through platform-specific settings
User Rights and Controls
Content Interaction Rights:
- Users retain full rights to interact with, comment on, or share our social media content
- Users can report inappropriate or inaccurate AI-generated content
- We provide mechanisms for users to request content corrections or removals
- Users can block or unfollow automated accounts if desired
Privacy and Data Protection:
- AI-generated content does not include personal user information
- Automated posting systems do not access or process user private data
- Social media interactions are governed by platform privacy policies
- We do not use AI-generated content to profile or target individual users
- User personal data is never shared with AI systems or used for content generation
Content Moderation and Safety
AI Content Moderation:
- We employ AI-powered content filtering to ensure appropriate content
- Automated systems detect and filter potentially harmful or inappropriate content based on industry standards
- Human moderators review flagged content and make final decisions
- Content moderation follows our community guidelines and platform policies
- AI moderation systems do not access or analyze user personal data
Quality Assurance:
- All AI-generated content undergoes quality review before publication
- We maintain editorial standards for accuracy, relevance, and appropriateness
- Users can report content that doesn't meet our quality standards
- We continuously improve AI systems based on publicly available industry trends and content performance metrics
Limitations and Disclaimers
AI System Limitations:
- AI-generated content may occasionally contain inaccuracies or errors
- Automated systems may not always capture nuanced context or cultural sensitivities
- Content generation depends on available data and AI model capabilities
- We are not liable for any consequences of AI-generated content errors
Service Availability:
- Automated posting services may experience technical interruptions
- AI content generation depends on third-party AI service providers
- We cannot guarantee continuous availability of automated content services
- Users should not rely solely on AI-generated content for critical decisions
Data Privacy Guarantees:
- We guarantee that no user personal information is shared with AI systems
- AI content generation is completely isolated from user data
- All AI-generated content is based solely on publicly available industry information
- User privacy is fully protected throughout all AI-powered services
Updates and Changes
AI System Updates:
- We may update AI systems and automated posting capabilities
- Changes to AI-generated content will be communicated through our Services
- Users will be notified of significant changes to content generation methods
- Continued use of our Services constitutes acceptance of AI system updates
Content Policy Changes:
- We may modify AI content generation policies and guidelines
- Changes will be reflected in these Terms and communicated to users
- Users can opt-out of new AI-generated content features if desired
- Historical AI-generated content remains subject to previous policies
18. SUPPORT CHAT SYSTEMS AND CUSTOMER SERVICE
Support Chat Services
Our Services include multiple support chat systems designed to provide immediate assistance and customer service:
- AI-Powered Support Chat (Mobile App): OpenAI-powered chatbot for instant support
- Brevo Live Chat Widget (Web): Real-time human support chat for website users
- Support Ticket System: Integrated ticketing for complex issues requiring escalation
AI-Powered Support Chat (Mobile App)
Service Description:
- AI-powered chatbot using OpenAI's language models
- Provides instant responses to common support inquiries
- Available 24/7 for immediate assistance
- Automatically escalates to human support when needed
AI Chat Capabilities:
- Answers frequently asked questions about eSIM services
- Provides technical support and troubleshooting guidance
- Assists with general account inquiries (no access to billing or order data)
- Offers product recommendations and usage tips
Important Limitations:
- AI responses are for informational purposes only
- AI may occasionally provide inaccurate or incomplete information
- Users should verify critical information through official channels
- AI chat is not a substitute for professional technical support
- AI chat has NO access to personal billing information, order history, or account details
Data Processing:
- Chat conversations are logged for service improvement
- No personal data is shared with AI systems
- Conversations are stored securely and encrypted
- Chat logs are retained for support quality purposes only
- All chat conversations are managed and logged via Slack for support team access
Data Access Restrictions:
- AI systems cannot access user billing information
- AI systems cannot view order history or purchase details
- AI systems cannot access account financial data
- AI systems cannot process payment or refund requests
- All sensitive data requests are automatically escalated to human support
Brevo Live Chat Widget (Web)
Service Description:
- Real-time live chat support for website users
- Direct connection to human support representatives
- Integrated with our support ticketing system
- Available during business hours for immediate assistance
Live Chat Features:
- Instant connection to support agents
- File sharing capabilities for troubleshooting
- Chat history and transcript access
- Seamless escalation to support tickets
Data Handling:
- Chat conversations are encrypted and secure
- Personal information shared during chat is protected
- Chat logs are stored for service quality and training
- Data retention follows our privacy policy guidelines
Support Ticket System
Ticket Creation:
- Support tickets are automatically created from chat escalations
- Users can also create tickets directly through our support portal
- Each ticket receives a unique identifier for tracking
- Tickets are categorized by issue type and priority
Ticket Management:
- Support agents can view full conversation history
- Tickets are assigned to appropriate support specialists
- Users receive updates on ticket status and progress
- Resolution tracking and follow-up communications
Data Privacy and Security
Chat Data Protection:
- All chat conversations are encrypted in transit and at rest
- Personal information shared during chats is protected
- Chat logs are accessible only to authorized support personnel
- Data is never shared with third parties except as required by law
Slack Integration for Chat Management:
- All support chat conversations are managed and logged via Slack
- Support team members access chat logs through secure Slack channels
- Chat data is stored in Slack's secure infrastructure
- Slack access is restricted to authorized support personnel only
- Chat logs in Slack are retained according to our data retention policies
Data Retention:
- Chat logs are retained for support quality purposes
- Personal information is anonymized after support resolution
- Data retention follows GDPR and other applicable regulations
- Users can request deletion of their chat history
Third-Party Services:
- OpenAI (AI chat): Processes chat content for response generation
- Brevo (Live chat): Hosts chat widget and conversation storage
- All third-party services are bound by strict data protection agreements
- No user personal data is shared beyond what's necessary for service delivery
User Rights and Controls
Chat Privacy Controls:
- Users can request chat history deletion
- Users can opt-out of chat analytics and improvement
- Users can request human support instead of AI chat
- Users can report inappropriate or inaccurate AI responses
Support Escalation:
- Users can request escalation to human support at any time
- Complex issues are automatically escalated to human agents
- Users can specify preferred support language and communication method
- Support quality feedback is always welcome and encouraged
Limitations and Disclaimers
Service Availability:
- AI chat is available 24/7 but may have response delays
- Live chat is available during business hours only
- Support ticket response times vary by issue complexity
- Service availability may be affected by technical issues
Support Quality:
- We strive for accurate and helpful support responses
- AI responses may occasionally contain errors or inaccuracies
- Users should verify critical information through official channels
- We are not liable for any consequences of inaccurate support responses
Data Security:
- While we implement strong security measures, no system is 100% secure
- Users should not share sensitive personal information in chat
- Critical account changes require formal verification processes
- Chat systems are not suitable for sharing confidential information
19. TERMINATION
20. MODIFICATIONS AND INTERRUPTIONS
21. GOVERNING LAW
These Legal Terms and your use of the Services are governed by the laws of Germany, without regard to conflict of law principles. If you are a consumer resident in the EU/EEA/UK, mandatory consumer protection rules of your country of residence may also apply and prevail where applicable.
22. DISPUTE RESOLUTION
If you are a business user, any disputes shall be subject to the exclusive jurisdiction of the courts in Stuttgart, Germany. If you are a consumer resident in the EU/EEA/UK, you may bring legal proceedings in the courts of your country of residence. We do not participate in alternative dispute resolution procedures before consumer arbitration boards unless required by law.
23. CORRECTIONS
24. DISCLAIMER
The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components.
25. LIMITATIONS OF LIABILITY
To the extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, arising from your use of the Services. Our total liability for any claim arising out of or relating to these Legal Terms or the Services will not exceed the amount you paid to us in the 12 months preceding the event giving rise to the liability. This section does not limit liability where it cannot be limited by applicable law (e.g., for fraud, personal injury caused by negligence, etc.).
26. INDEMNIFICATION
You agree to indemnify and hold us harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Legal Terms or your use of the Services, including any content you submit, any use of the Services' content, services, and products other than as expressly authorized in these Legal Terms, or your use of any information obtained from the Services.
27. USER DATA
28. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.
29. CALIFORNIA USERS AND RESIDENTS
30. MISCELLANEOUS
31. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Studio 073X e.K.
Rienzistr. 12
Stuttgart 70597
Germany
Email: legal@aetopone.com