An eSIM (embedded SIM) is a digital SIM card built into your device. Unlike physical SIM cards, eSIMs allow you to activate mobile data plans instantly by downloading a profile. No need to visit a store or wait for a physical card to arrive.

After purchasing an eSIM plan, you receive a QR code via email. Simply scan this code in your device settings (Settings > Cellular/Mobile Data > Add Cellular Plan), and your eSIM will be activated within minutes. The entire process is digital and instant.

Most modern smartphones support eSIM, including iPhone XS and newer models, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and many other Android devices. Check your device specifications or contact our support team to confirm compatibility.

Yes! Many of our eSIM plans provide coverage across multiple countries and regions. We offer global plans covering 200+ countries, regional plans for specific areas, and country-specific plans. Check the coverage details before purchasing to ensure it meets your travel needs.

eSIMs are delivered instantly via email after payment confirmation. You should receive your QR code and activation instructions within minutes of completing your purchase. No shipping required!

When your eSIM plan expires, you will lose connectivity. You can purchase a new eSIM package or, if your current plan supports it, top up your existing eSIM with additional data. Always check the validity period before purchasing to ensure it covers your travel duration.

Yes! Many modern devices support multiple eSIM profiles. You can have your primary SIM for your home country and an AetopOne eSIM for international travel, switching between them as needed. This allows you to keep your home number while using local data rates abroad.

You can monitor your data usage directly on your device in Settings > Cellular/Mobile Data. Our mobile app also provides real-time usage tracking, remaining data, and connection status. This helps you stay informed and avoid unexpected data depletion.

First, ensure your device supports eSIM and you have activated the plan correctly. Try restarting your device, toggling airplane mode, or re-scanning the QR code. If issues persist, verify you are in a covered area and check your device settings. Contact our 24/7 support team for personalized assistance.

No, you do not need to remove your physical SIM card. You can use both simultaneously. Most devices allow you to set which SIM to use for calls, messages, and data. This gives you flexibility to use your home SIM for calls and your eSIM for data.

No roaming charges apply with our eSIM plans. You connect directly to local networks in each country, which means you get local network rates without the expensive roaming fees typically charged by traditional carriers. This is one of the major advantages of using eSIMs for travel.

Refunds are available under specific circumstances, primarily if the eSIM has not been activated. We provide refunds for wrong bookings, device compatibility issues, or technical errors on our part. Changes in travel plans or general dissatisfaction do not qualify for refunds. Contact our support team to discuss your specific situation.

We accept major credit cards, debit cards, and digital wallets including Apple Pay and Google Pay. All payments are processed securely through Stripe. Your payment information is encrypted and never stored on our servers.

Our eSIM plans provide 4G/LTE and 5G connectivity depending on your destination and device capabilities. Connection speeds vary by location and network coverage, but most areas offer reliable high-speed internet suitable for streaming, video calls, and general browsing.

No, eSIM profiles are non-transferable and cannot be shared between devices. Each eSIM is tied to a specific device and cannot be moved or duplicated. If multiple people need connectivity, each person will need their own eSIM plan and account.

Users must be at least 18 years old to create an account and purchase services independently. Users between 13-17 may use services only with explicit parental consent and supervision, in compliance with applicable regulations.

Yes, we offer business and enterprise accounts with centralized billing, team management features, volume discounts, and dedicated support. Contact our business team to learn more about our enterprise solutions and get a custom quote.